By Dennis R. Riccio
President, Central Arizona Association of REALTORS®
Disclaimer:
This article is provided for general informational purposes only and does not constitute legal advice. Arizona REALTORS® and brokers are encouraged to consult their designated broker or seek guidance from the Arizona REALTORS® Legal Hotline before taking action on any legal, contractual, or agency-related issue. Individual facts and circumstances may vary, and professional legal counsel should be consulted where appropriate.
Quick Compliance Reminder
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Introduction
Working with self-represented (formerly “unrepresented”) buyers is becoming increasingly common in Arizona real estate. These transactions raise unique legal, ethical, and practical challenges, particularly in light of recent changes to standard forms and agency disclosure expectations.
This article provides Arizona REALTORS® and brokers with a comprehensive, practical guide to navigating self-represented buyer transactions. It draws on Arizona law, Arizona Department of Real Estate (ADRE) rulings, AAR forms, and case studies to illuminate best practices.
Arizona’s contract revisions align with national trends. In states like California and Texas, disclosure rules vary, but the pressure for transparency is similar. Some now require buyer-broker compensation disclosure on closing statements. Arizona’s approach, clearer concessions and stricter agency documentation, is designed to offer safer compliance tools for all parties.
In contrast to Arizona’s approach, Colorado recognizes a statutory “Transaction Broker” role, where a licensee may assist both parties in a transaction without representing either in a fiduciary capacity. This allows a Colorado broker to facilitate communication, prepare paperwork, and help close the deal while remaining neutral, so long as neither party has hired them for representation. If a buyer approaches a Colorado listing agent without their own broker, the agent can simply operate as a Transaction Broker for both.
Arizona does not permit this model. Here, you’re either an agent or you’re not. There is no statutory role that permits facilitation without representation. A listing agent in Arizona cannot default to neutrality; they must maintain loyalty to the seller unless both parties affirmatively consent to dual agency in writing.
Implied Agency: How Your Actions Can Create an Agency Relationship
In Arizona, a real estate agency relationship doesn’t have to be in writing to exist. It can be implied through conduct, meaning your actions alone could unintentionally create a legal duty to a buyer or seller.
Arizona courts have made it clear:
“An implied agency must be based on facts… that lead to the reasonable conclusion that mutual assent exists.”
In other words, if a buyer reasonably believes you’re acting on their behalf, and you don’t correct that impression, you could be considered their agent, even without a contract.
Agents often cross into dangerous territory without realizing it. For example:
These actions go beyond simple customer service. While merely providing information or property access isn’t agency by itself, consistent help without clarification can imply representation.
As one broker put it:
“Just sitting there looking up properties for an unrepresented buyer implies agency.”
A common myth is that whoever pays the commission determines agency. That’s not true in Arizona.
💼 Legal Note: Arizona case law (e.g., Hayward v. Graham) emphasizes that implied agency arises only when the agent’s actions lead the buyer to reasonably rely on them. Once created, this agency imposes fiduciary duties like loyalty and care, which can conflict with your duties to the seller and create liability.
Two cases show why this issue matters:
✅ If your conduct stays neutral, you’re shielded.
❌ If your conduct implies representation, that legal shield disappears.
✅ Bottom Line
Implied agency isn’t created automatically by helpful actions, but your conduct can lead to it if a buyer reasonably believes you are acting on their behalf, and you fail to clarify otherwise.
Under Hayward v. Graham, Arizona courts require evidence of mutual intent or reasonable reliance to find implied agency. Still, common behaviors like advising on offer terms, repeatedly showing homes, or tailoring MLS searches can support that claim if left unchecked.
Unless you’ve clearly disclosed that you represent only the seller, and your conduct stays neutral and non-advisory, you risk creating unintended legal duties to the buyer.
That’s why tools like the READE (Real Estate Agency Disclosure and Election) and UBD (Unrepresented Buyer Disclosure) forms are critical. They formally document your role and create a paper trail showing the buyer was informed and proceeding without representation.
These forms are your legal seatbelt, but like any seatbelt, they only work if used properly and combined with careful driving.
Even if created unintentionally, implied agency comes with real legal consequences. If a listing agent’s actions lead a buyer to reasonably believe they’re being represented, the agent may owe that buyer fiduciary duties; like loyalty, disclosure, and reasonable care.
This creates a serious problem: those duties can directly conflict with the agent’s obligations to the seller. That’s where undisclosed dual agency can arise, a violation that carries major legal and ethical risk.
Arizona agents must be vigilant when working with unrepresented buyers. Always ask yourself:
“Could this buyer think I’m acting as their agent right now?”
If the answer is yes, or even maybe, pause, clarify in writing that you represent the seller only, and avoid giving advice or personalized guidance. Your conduct matters just as much as your forms.
Use the Right Forms to Protect Yourself
To reduce the risk of implied agency and later liability, AAR provides two critical forms:
Used together, these forms offer strong protection, but only when your conduct aligns with them. Think of them as your legal seatbelt: they work best when you stay in your lane. Agents should not be lulled into a false sense of security by a signed form. The form’s protective effect is only as strong as the agent’s adherence to it. Its practical limits become clear if the agent’s subsequent conduct contradicts the written disclosure.
When a buyer doesn’t have their own agent, the “Unrepresented Buyer Disclosure” (also known as the “Consent to Unrepresented Buyer”) is your first and best tool to avoid confusion and protect yourself.
🛡️ Why it matters:
If a dispute arises, this signed form is strong evidence that the buyer knowingly waived representation. It helps you defend against claims of implied agency.
“This isn’t a contract. It just confirms that I represent the seller, not you, and that you’re proceeding without your own agent.”
📌 Best Practice: Present the Unrepresented Buyer Disclosure and READE at first substantive contact or immediately when the buyer shows interest. This minimizes the risk of implied agency forming before disclosures are in place.
A Warning About Conduct
The form only works if your behavior matches your disclosure. If you:
…you may accidentally create an implied agency, undermining the form completely.
💡 Tip: Stick to neutral, ministerial actions (like unlocking a door), not advisory ones.
If a Buyer Refuses to Sign
Some buyers may hesitate. If so:
“This form just clarifies who I represent. It protects both of us.”
Used correctly, the Unrepresented Buyer Disclosure is a powerful shield. But it only works if your actions don’t blur the lines. Pair it with clear communication and stick to your lane as the seller’s agent.
Unlike some states, Arizona doesn’t have a statutory agency disclosure form. Instead, AAR provides the READE form (updated November 2024) to clearly document who each broker represents in a transaction.
Key Points:
Using READE in Self-Represented Buyer Deals
In transactions with only one broker (the listing broker), you still need two signed READE forms:
This complements the “Unrepresented Buyer Disclosure”, reinforcing both consumer awareness and regulatory compliance.
Clarifying the Form’s Purpose
Having a self-represented buyer sign READE can feel awkward. It uses language like “the broker represents you,” which doesn’t apply. Be transparent:
“This isn’t a contract, it’s just a disclosure to clarify that I represent the seller, not you.”
Most buyers will understand once it’s explained clearly. Signing READE ensures there’s no confusion about agency roles, which protects everyone involved.
Why It Matters
Again, think of READE as your seatbelt. It won’t prevent every risk, but used properly, it provides legal safety and clarity when working with unrepresented buyers.
February 2026 Contract Revisions: Buyer Broker Identification & Commission Transparency
One of the most impactful developments in Arizona real estate is the February 2026 release of revised standard forms, especially the Residential Resale Real Estate Purchase Contract. These changes were the culmination of industry trends pushing for greater transparency in brokerage relationships and compensation. Let’s break down the key revisions and the challenges they present when dealing with an unrepresented buyer.
Identifying the Buyer’s Broker (or Lack Thereof)
The 2026 AAR purchase contract introduced a key clarification: if the buyer has no broker, the buyer’s broker section must be left blank.
Historically, agents used various workarounds: writing “None,” “N/A,” or even mistakenly inserting the buyer’s name or repeating the listing broker. These approaches led to confusion and, at times, legal risk by implying:
The updated contract now ties naming a buyer’s broker to two affirmations:
This eliminates ambiguity. If the buyer is self-represented, do not list anyone, especially not the listing agent, unless true dual agency has been disclosed and agreed upon.
✅ Best Practice: Leave the buyer’s broker section blank in self-represented transactions.
❌ Never list an unlicensed buyer or duplicate the listing broker unless dual agency applies.
Title Company Confusion
While the February 2026 contract clarifies agency roles, it has introduced practical confusion, especially for title companies.
When the buyer’s brokerage line is left blank, some escrow officers who are accustomed to seeing two brokers may ask:
“Who’s the buyer’s agent?” or “Where should we put the co-broke commission?”
Answer: There is no buyer’s agent. No co-broke is owed. The listing broker will be paid per the listing agreement, often the full commission if there’s no split.
Common Escrow Missteps (and How to Avoid Them)
❌ Mistake: Title fills in buyer’s broker info anyway
✅ Fix: Explain the blank is intentional. Provide written commission instructions or a copy of the listing agreement showing how the listing side is compensated in a no-broker scenario.
❌ Mistake: Escrow labels listing agent as a “dual agent”
✅ Fix: Clarify that without written agency and dual agency disclosure, this label is incorrect, and potentially risky.
❌ Mistake: Escrow issues a “commission credit” to the buyer
⚠️ Risk: That’s illegal under Arizona law (A.R.S. §32-2155(A)) if the buyer is not a licensed broker.
✅ Fix: Any financial credit to the buyer must be structured as a seller concession (e.g., “$X toward buyer’s closing costs”), not labeled as commission or a referral fee.
Language Tips and Best Practices
Pro Tip: Proactively educate the escrow officer with a brief written note or instruction sheet. Don’t assume they’re familiar with the new rules or ADRE standards.
Escrow Communication Checklist
To prevent confusion at closing, proactively provide the escrow officer with:
📝 Escrow Pushback Example: “We can’t leave the buyer’s broker field blank.”
Suggested response: “Per the 2026 contract, if there’s no buyer’s broker, this field stays blank. We’ve disclosed all parties and provided written commission instructions.”
What to Say to Escrow:
“Buyer is self-represented. There is no cooperating brokerage. Commission should be disbursed to [listing brokerage] as outlined in the listing agreement. If a seller concession exists, please show it as a general credit, not as a commission to a buyer or non-agent.”
Seller Concessions and Commission Transparency
One of the most significant 2026 contract changes, with national implications, is how seller concessions and broker compensation disclosures are handled. Prompted by industry-wide calls for transparency and recent commission-related litigation, these updates reshape how concessions can support buyer-broker fees.
Seller Concessions Can Now Cover Broker Fees
Arizona’s updated contracts now make it crystal clear: seller concessions can be used to help pay a buyer’s broker, not just closing costs, prepaids, or rate buy-downs.
🧾 Contract Tip: Never reference “commission” in the concession line item. Stick to compliant terms like “closing costs, prepaids, or allowable buyer expenses” to keep escrow and lenders comfortable.
Here’s how it works:
If a buyer has an agreement to pay their agent a commission, the seller can agree to cover part (or all) of that amount through a standard seller credit. This was already happening informally as “commission credits,” but the 2026 contract now explicitly allows it.
This update brings Arizona’s approach in line with NAR guidance and keeps the practice RESPA-compliant, as long as it’s clearly disclosed and agreed upon in the contract.
Why It Still Matters with Unrepresented Buyers
Even without a buyer’s agent, the update affects negotiations. For example:
Under the 2026 rules, this is allowed as long as it’s structured as a general seller credit, not earmarked specifically for broker fees.
Compliance Note:
The concession must be flexible. You can say:
“$10,000 toward buyer’s closing costs.”
You cannot say:
“$10,000 to pay buyer’s agent commission.”
This distinction protects against RESPA violations and ensures the concession is treated as a buyer benefit, not a disguised commission payment.
Example: Acceptable vs. Risky Seller Concession Language
Use broad language that complies with RESPA and lender rules. Avoid conditioning the concession on commission usage.
Written Consent for Commission from Both Sides
Arizona law and the REALTOR® Code of Ethics require written consent from both parties if a broker is being compensated by both buyer and seller. In most co-broke scenarios, this isn’t an issue: the listing broker is paid by the seller, and the buyer’s broker is also paid from the seller’s funds via the MLS offer. That’s not considered “dual compensation.”
However, complications arise in edge cases, such as when:
In these cases, the funds come from opposite parties, raising potential dual-compensation concerns.
New Contract Language Covers This
The 2026 Residential Resale Purchase Contract directly addresses this by requiring written consent from both buyer and seller when a concession will fund the buyer’s broker.
Example contract language:
“Buyer and Seller acknowledge and consent that the Seller’s concession may be used to pay for buyer’s broker fees.”
This built-in language meets the disclosure and consent requirement, eliminating ambiguity.
New AAR Form for Out-of-Escrow Scenarios
In August 2024, AAR also introduced a stand-alone Seller Compensation Consent form. It’s used in rare cases where a seller pays the buyer’s broker directly, outside of escrow. The 2026 contract now covers this within the concession structure, but the form may still be useful when escrow isn’t involved.
When (Not) to Use Dual Agency
Dual agency might seem like a workaround when a buyer is unrepresented, but it carries legal and ethical risks:
Only consider dual agency if:
⚠️ Avoid defaulting to dual agency just to solve a paperwork issue. Without the right documentation and intent, it exposes you to serious liability.
⚠️ Risk Reminder: Dual agency can’t be used retroactively to cover mistakes or paperwork gaps. Without proper disclosure and written consent before contract acceptance, it could be considered unethical or even fraudulent.
Practical Impact in Self-Represented Buyer Deals
In a typical self-represented buyer transaction:
But consider a scenario where the listing broker reduces their own commission by 2% and applies that toward the buyer’s closing costs as a concession. That’s permissible under the new rules, so long as it’s documented properly.
How to handle it:
The buyer uses the concession for loan costs, prepaids, or a price reduction. Since the buyer isn’t paying any broker, and the listing broker is paid solely by the seller, there’s no dual compensation issue.
Final Note on Rebates and Compliance
If a listing broker decides to credit part of their commission back to the buyer, it should be labeled as a seller concession or price reduction, not a “rebate.” This avoids triggering lender disclosure requirements or compliance concerns.
While Arizona law permits brokers to rebate commissions to principals, all parties, and the lender, must be informed. The cleanest way to handle it is through the contract as a clearly defined concession.
✅ One broker.
✅ One commission.
✅ Transparent documentation.
💡 Note: Arizona allows brokers to rebate commissions to buyers, but only if disclosed to all parties and the lender (if applicable). For maximum compliance, structure it as a seller concession in the contract, not a separate side payment.
Commission Disclosure on the Horizon?
AAR and industry leaders have emphasized: all compensation is negotiable and must now be documented in writing. The February 2026 contract changes reflect this shift toward transparency, aligning Arizona with national trends. Some states and MLSs already require buyer-agent commissions to be disclosed to buyers or included on the closing statement by default.
As a listing agent working with an unrepresented buyer, be prepared for candid conversations. If a buyer asks, “Since I don’t have an agent, is the seller saving money?” a clear and compliant response might be:
“The property was listed offering a 3% commission to a buyer’s agent. With no agent involved, that 3% isn’t automatically paid. It’s the seller’s money, and how it’s handled is negotiable. If you’re seeking a credit or price adjustment, include it in the offer as a concession, the seller will decide. Otherwise, under my agreement, I may receive the full commission.”
This level of transparency avoids future misunderstandings. What you want to avoid is a buyer later discovering that the listing broker received the full commission and feeling misled: “I thought the price would be lower since I had no agent.”
Best Practices:
These updated forms and contract provisions give you a safer framework. As AAR’s general counsel noted, they “give us more safe harbors because they spell out previously gray areas.” Use them as intended and stay proactive in your communication.
Title Company Pressures: Mischaracterizations and Form Issues
In transactions with self-represented buyers, title companies, while neutral parties, can unintentionally create legal issues. Their systems often assume both sides have agents, and when only one agent appears, they may apply pressure to “fill the gap” inappropriately. Title companies are prone to choose administratively comfortable solutions that do not always align well with the contract language, agency law, or even reality
“Title companies are prone to choose administratively comfortable solutions that do not always align well with the contract language, agency law, or even reality”
Common Missteps and Legal Risks
Handling Commission Payout Confusion
If the buyer broker line is blank and only one commission appears on the closing statement, title might ask:
“What do we do with the 3% co-broke?”
They may suggest:
🚫 That’s not their call.
If the listing agreement entitles the listing broker to the full commission (as most do when no co-broke is paid), that’s what escrow must honor, unless the seller and broker have amended it.
✅ Best Practice:
Provide escrow with a clear commission instruction letter (e.g., “Listing broker to be paid X%, no cooperating broker involved”).
Avoiding Missteps with Buyer Credits
If the seller agrees to credit part of the saved commission to the buyer:
Otherwise, escrow may balk or worry about violating RESPA or Arizona law. A direct broker-to-buyer payment outside escrow could resemble a prohibited referral fee.
✅ Keep escrow compliant and comfortable:
Spell out any unusual arrangement in the purchase contract itself, not after the fact.
Common Title Company Missteps to Avoid
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🚫 Never allow administrative pressure to override accurate representation. Title officers may not understand license law. Your duty is to your client and to compliance.
What can you do as an agent?
Start by communicating early with the escrow officer. Let them know:
“The buyer is self-represented. I’ll provide the Unrepresented Buyer Disclosure. The buyer-side commission field is intentionally blank, per AAR guidelines. The listing brokerage is to be paid per the listing agreement (% of price), and this should be shown on the Closing Disclosure as a commission to [Listing Brokerage Name]. No cooperating brokerage is involved.”
If there’s a seller credit, clarify:
“There is a $___ seller concession per contract line __. Please list it as a general seller credit on the statement.”
This reduces the risk of escrow improvising with noncompliant workarounds.
If escrow requests a form that doesn’t quite fit, such as a mutual commission instruction or affidavit, review it closely. If it simply affirms “buyer did not utilize a broker,” that’s helpful and can protect against later false claims. But if it implies the listing broker acted for the buyer, don’t sign it as-is. Instead, consult your broker. You may need to amend the form or replace it with a clarification letter.
Never misstate agency relationships to make a form “fit.” Your duty is to your client, not to administrative ease.
Finally, remember title companies are not experts in license law or REALTOR® ethics. An escrow officer might suggest, “Why not just double-end it?” without understanding that dual agency requires informed written consent before contract acceptance. Retroactively executing a Consent to Limited Representation is unethical and could constitute fraud.
When in doubt, consult your broker. Escrow pressure is common, but it should never override legal or ethical obligations.
Conclusion and Resources
Transactions involving self-represented buyers can be successful when navigated with precision. The key is clarity of roles, documents, and communication.
Your Obligations:
Resources:
Final Note: When in doubt, consult your broker. If further clarification is needed, contact ADRE or legal counsel. By handling these transactions carefully, REALTORS® serve their clients effectively while minimizing personal risk.
✅ Top 5 Must-Dos When Working With Self-Represented Buyers
📚 References
Arizona Law and Regulations
Arizona REALTORS® (AAR) Forms and Guidance
National Guidance
Other States (Brief Comparisons)
This article was prepared for the Central Arizona Association of REALTORS® by Dennis R. Riccio, CAAR President. It is intended for informational use only and does not constitute legal advice.
Interested in what CAAR does and how you can get involved? Contact us below to talk to our team.