Holiday Staging and Showing Etiquette

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Holiday Staging and Showing Etiquette

By Dennis Riccio, President, Central Arizona Association of REALTORS®

Helping Your Sellers Deck the Halls (and Sell Their Home) with Professionalism

The holiday season is upon us in Rim Country, and with it comes a unique set of opportunities and challenges for home sales. On one hand, inventory is lower and buyers still searching in December tend to be highly motivated. On the other, holiday activities, décor, and winter weather can complicate the showing process. As REALTORS®, we often get questions from sellers like, “Should I decorate for the holidays or keep everything bare?”, “How do we handle showings when family is visiting?”, or “Is it okay to have a Christmas tree up in listing photos?”

In this article, we’ll cover local staging best practices for December, along with do’s and don’ts for holiday decor (including safety and respecting diverse traditions). We’ll also discuss showing etiquette, from timing considerations around big holidays to tips on pets and home security. I’ve included a handy one-page checklist you can print or share with your clients to help them prepare their homes for holiday showings. Finally, there’s a template email you can use to set expectations with sellers who have their home on the market during this festive season. Let’s ensure that a home for sale can feel warm and inviting for the holidays, without turning off potential buyers.

Setting the Stage: Holiday Décor Best Practices

Decorating a home for the holidays can actually help it feel cozy and inviting to buyers – as long as it’s done thoughtfully. The key word is balance. You want to channel the season while still spotlighting the home’s best features (as a recent NAR staging blog put it)[33]. Here are some guidelines to share with your sellers:

Simple and Tasteful Décor

  • Keep it simple and tasteful. Less is more when it comes to holiday decorations in a listed home. A few neutral, winter-themed accents can accentuate the home, but avoid overcrowding. For example, a single elegant tree in the living room, a simple wreath on the door, or a bowl of pinecones on the coffee table can convey holiday spirit. Steer clear of over-the-top displays – those giant inflatable Santas or an overload of knick-knacks can distract buyers from the house itself. One rule of thumb: if a decoration would make someone say “Wow, look at that ___ (tree, collection, light show)”, it’s probably too much. We want them saying “Wow, look at that room.”

Go easy on religious themes. The goal is to create a welcoming atmosphere for any buyer who walks in. We never know someone’s background or beliefs, so it’s safest to minimize overtly religious decor. Encourage sellers to opt for seasonal rather than religious items; think snowflakes, evergreen garlands, candles, winter wreaths, instead of explicitly religious symbols or large displays of religious holiday items. It’s perfectly fine to have a Christmas tree or a menorah, of course, but those should complement the home rather than dominate it. For instance, a small nativity scene on a shelf is okay; converting the entire foyer into a manger scene is too far. Remind sellers that overly personal or religious decor might make it harder for some buyers to imagine the home as theirs.

Example of overdecorated listing

  • Accentuate, don’t obscure, the home’s features. Decorations should highlight architectural focal points, not hide them. If the home has a beautiful fireplace mantel, a bit of garland or a few stockings can draw attention to it, but don’t cover it completely in decor. Avoid blocking important assets like windows (buyers want to see the view, not drawn curtains behind a giant tree) or archways. Use decor to frame or enhance features: a garland over a doorway, a bow on the newel post of a staircase, etc., can guide the eye to those details. But don’t let decorations take over shelf space or floor space that would otherwise make a room feel open. As staging pros say, the home should be the star, not the decorations.
  • Mind the color palette and style. Advise sellers to coordinate holiday decor with their home’s existing color scheme and style. For example, in a home with modern gray/white tones, red and green everywhere might clash; silver, gold, or blue accents could be better. A rustic cabin-style home in Pine might handle a bit more traditional Christmas flair (plaid bows, woodsy ornaments) whereas a contemporary home might call for minimalist decor. Also, if the home is staged professionally, any added decor should blend with that staging. Coordinate the colors to complement the space rather than fight it. And if in doubt, neutral winter colors (whites, soft metallics, natural greens) usually work well and photograph nicely. Remember, overly bright or clashing colors can be jarring in listing photos and in person.

Don’t forget curb appeal and exterior. First impressions start outside. A few tasteful outdoor decorations can make the home feel inviting during drive-bys or arrivals. I recommend simple string white lights along the eaves or in a tree, or a pretty wreath on the front door. Avoid inflatables, excessive lawn ornaments, or anything that overwhelms the yard. Also, keep it tidy, yards can get messy in winter. Rake up those late-falling leaves, clear walkways of pine needles or snow (more on safety later), and maybe add a pot of seasonal greenery by the door. You want the exterior to say “welcome home,” not “holiday chaos.” A pro tip is to drive by the listing at night and see how it looks.  Ensure lights are nicely done and everything is well-lit (buyers often do after-dark drive-bys this

An example of tasteful holiday staging in a living area. Note the simple, neutral décor: a single frosted tree with minimal ornaments and a few pops of red, coordinated with the room’s color scheme. The space feels festive yet not over-personalized or cluttered – buyers can still clearly see the room’s features.

  • Safety first with decorations. Remind homeowners to use safe, non-hazardous decor. Candles can create lovely ambience, but open flames during showings or open houses are risky.  Better to use realistic LED candles for that cozy glow. If they do light real candles for a scent or mood during an event, someone (agent or seller) must be sure to extinguish them afterward. Secure Christmas trees so they aren’t wobbly (curious kids at an open house shouldn’t be able to tug it down). Keep walkways clear of extension cords to prevent tripping. And if we get one of those December snow dustings in Payson or Pine, absolutely shovel and de-ice the entryways before any showing. A buyer slipping on an icy porch is the last thing anyone wants. Also, some decorations themselves can be hazardous – e.g., fragile glass ornaments within a toddler’s reach, or mistletoe (which is toxic if ingested by pets or children). Advise sellers to place delicate or dangerous items well out of reach or skip them this year.
  • Keep daily decor in check. If your seller normally goes all out every surface covered in collectibles or has a huge Christmas village display, suggest they pare it down. They can still enjoy some favorite pieces, but maybe this year the 50-piece Dickens village stays in storage. Also, remind them to hide everyday clutter that might increase during holidays, like wrapping paper, gift boxes, etc. It’s easy for homes to get cluttered with wrapping stations, baking supplies, extra coats and shoes from visiting family, etc. Those should be tucked away for showings. The home should still look as clean and spacious as possible, even while lived-in for the holidays. A good practice is the “one in, one out” rule: for each holiday item added, consider removing another piece of everyday decor or furniture. This prevents overcrowding.

Showing Etiquette During the Holidays

Holding showings or open houses around holiday times requires finesse. We want to be respectful of everyone’s time and traditions, while still making homes available to serious buyers. Here are some do’s and don’ts for holiday showings that you can discuss with your sellers (and practice yourself as the agent):

  • Do plan showings around key events. If your sellers are hosting a big family gathering or have certain days they absolutely cannot show, block those out in advance. It’s okay to limit showings on the exact holiday dates (e.g., Thanksgiving Day, Christmas Eve/Day, etc.) Most buyers won’t expect access on those specific days. However, don’t go “dark” for the entire holiday season. Encourage sellers to keep their home accessible before and between major holidays. For instance, the weekend between Christmas and New Year’s can actually be busy with out-of-town buyers scouting (or locals who have time off work). Work out a calendar with your clients so everyone knows when the home can be shown and when it’s off-limits. By setting these expectations upfront, you can avoid a last-minute scramble or frustration. And when family is visiting but a showing must happen, ask the seller to take them out for a walk or drive during the showing. Buyers will feel more at ease exploring without an audience.
  • Don’t assume buyers won’t be looking. Sometimes sellers say “Let’s just take it off the market until January, no one buys now.” While November/December are certainly slower, the ones who do look now mean business. It can actually be advantageous to be listed during the holidays because competing listings might drop off. Fewer showings, but as a popular real estate coach notes, those showings tend to be more serious, often relocating families or buyers who sold their home and need a new one fast. Share this insight with sellers: a bit of inconvenience now could lead to a sale with very motivated buyers. The key is to manage expectations: maybe they’ll have one showing a week instead of five, but that one could be the one. And reassure them that we can work showing times around their schedule.  It’s not like the spring where you might have to accommodate dozens of people. We have flexibility to ensure their holiday plans and a buyer’s needs can coexist.
  • Do make the home warm and inviting. Winter days are short – often buyers will be visiting after work when it’s already dark. So it’s vital to leave the lights on (interior and exterior) for any scheduled showings. A well-lit home looks more attractive and also shows you have nothing to hide. If it’s cold out, keep the heat on to a comfortable level. You don’t want buyers rushing through because they can see their breath inside! Some sellers like to play soft background music or even leave out fresh-baked cookies. Those touches can work nicely (who doesn’t love a home that smells like cinnamon or vanilla in winter?). Just ensure anything offered (like hot cocoa or cookies) is individually packaged or left in a clean, obviously welcoming way. And of course, be mindful of liability – e.g., use a plug-in scent diffuser or simmer pot for aroma instead of an unattended candle. The goal is to have buyers linger because the house feels like a home.
  • Don’t neglect security and privacy. With more strangers coming through your home (especially if you hold an open house), sellers should take precautions. Advise them to secure any valuables and prescriptions, holiday time or not, you don’t want tempting items in plain sight. Also, hide personal information and items: incoming holiday cards with family names/addresses, bills on the counter, or anything that might compromise privacy should be put away. Gifts under the tree can also be a sensitive area – not only could they tempt theft, but as a staging concern they add clutter. It might be best for sellers to keep wrapped gifts in a closet or a specific room that’s off-limits, especially during open houses. (It’s noted in a holiday open house guide: don’t leave presents out in the open for both clutter and security reasons.) If the home has a security system, decide how to handle it for showings, either leave it off during scheduled showings or provide a temporary code to buyer’s agents, etc., so alarms aren’t tripped. After dark, ensure all doors and windows are locked following a showing (as the agent, double-check this when you’re the last one out). It’s also wise for sellers to store things like checkbooks, jewelry, and portable electronics out of sight. We haven’t had many issues in our small community, but it’s better to be safe.
  • Do have a pet plan. We all love our furry family members, but they require special handling during showings. Ideally, arrange for pets to be removed from the home during any showings or open houses. Perhaps a neighbor can dog-sit, or the seller can take Fido on a drive while the house is being shown. If removal isn’t possible, pets should be securely crated or confined to a low-traffic area (and a sign placed on the door, e.g., “Cat inside, please don’t let out”). Emphasize to sellers that not every buyer is a pet person – some might be afraid of dogs or allergic to cats. A barking dog or a loose cat underfoot can really derail a showing. Also, make sure to hide pet paraphernalia as much as possible: litter boxes, pet beds, food bowls, toys, etc. not only can cause odors but also remind buyers “a pet lives here,” which can trigger concerns about carpet stains or allergies. A deep clean to neutralize pet odors is recommended before any open house. And one often overlooked tip: pick up the yard regularly (watch out for those “land mines” if you will). In the holiday rush, pet cleanup can slip, but nothing will kill the mood like a buyer stepping in something unpleasant out back.
  • Don’t forget to stage for all senses. Beyond visuals, think about the other senses during holiday showings. Sound: Soft instrumental holiday music or classical music can set a peaceful tone (but keep it low volume). Smell: As mentioned, seasonal scents like cinnamon or baked cookies can be inviting, but use them in moderation. Avoid heavy artificial fragrances, some people are sensitive. A simple batch of cookies out or a simmer pot of apple cider can do the trick naturally. Touch: If it’s cold, make sure door handles are not freezing (maybe an agent opens doors in advance). If rain or snow, have a doormat and even booties or a shoe tray for buyers to wipe/doff shoes, they’ll appreciate not worrying about tracking in dirt. Taste: Not necessary, but some agents set out bottled water or candy canes as a friendly gesture during open houses. It’s the little things that make buyers feel welcome and want to linger and explore.
  • Do communicate and get feedback. During the holiday season, sellers might be extra anxious about the effort of keeping the home show-ready. After each showing or open house, give your seller prompt feedback. Let them know if the buyer commented on the decor or had any concerns (e.g., “They loved the tree and how it showed the tall ceilings” or “They struggled to see the view because the wreath in the window was large”). If you notice any aspect of staging or showing prep that could be improved for next time, gently communicate that. For example, if a strong curry odor from last night’s dinner lingered, suggest to air out and perhaps simmer some cinnamon before the next showing. The goal is continual improvement. Also, if showings are slow, check in regularly so the seller doesn’t feel forgotten during this time. Sometimes around the holidays, buyers do drop off, so manage the seller’s expectations while reinforcing that this lull is normal and you haven’t forgotten about them.

Holiday Home Prep Checklist (Printable)

Below is a concise checklist you can share with your sellers, a one-pager of do’s and don’ts for prepping their home during the holidays. Feel free to print this or email it to clients as a friendly reminder. It covers safety, staging, and etiquette points we discussed:

  • Keep decor simple and buyer-friendly: Use minimal seasonal decorations that complement your home. Do: neutral wreaths, white lights, a few accents. Avoid: excessive inflatables, over-the-top yard displays, or too many personal holiday collections. Less is more!
  • Highlight the house, not the holiday: Ensure decor accentuates features (e.g. mantle, entry) without hiding them. Don’t cover up important areas like windows or countertops with decorations. One tree in a great spot is better than decorations in every corner.
  • Stay neutral and inclusive: Opt for winter themes over overtly religious decor. Anyone should feel welcome so keep religious symbols modest and don’t make one holiday overwhelm the home’s vibe. Aim for universally appealing decor (snowflakes, greenery, lights).
  • Safety and accessibility: Clear sidewalks and driveways of snow, ice, and debris, buyers will be walking around. Use flameless candles or supervised scents (no fire hazards). Secure Christmas trees to not tip over. Tuck away extension cords to prevent trips. Keep stairways and halls clutter-free.
  • Cozy and bright: Turn up the heat a bit for showings (a cool house isn’t inviting). Turn all lights on (inside and out) before showings, especially in the evening. A well-lit, warm home feels cheery and cared-for. If you have soft holiday music, play it at low volume.
  • Pet plan: Arrange for pets to be out of the house during showings if possible. If not, crate them securely and leave a note (e.g., “Cat in laundry room, please don’t let out”). Hide pet beds, toys, and bowls and clean up pet odors or litter boxes thoroughly. Not all buyers are pet lovers, and we want your home to appeal to everyone.
  • ✅ Tidy up and secure valuables: Keep the home extra clean, even with holiday events going on. Clean up promptly after cooking or gatherings. Store away any valuable items, prescription meds, personal documents, and yes, even those wrapped gifts to be safe. We want buyers focused on your home, not your stuff.
  • ✅ Be flexible with showings: Whenever possible, accommodate showing requests – even if it’s not an ideal time. We’ll avoid truly important family moments, but showing your home to a serious buyer is worth a bit of inconvenience. If you’re hosting guests, a short outing during a scheduled showing can be a good solution. We’ll coordinate with you on timing.
  • ✅ Communicate with your agent: Let me know if anything changes (holiday travel plans, big parties, etc.). And if you have concerns during this period, like “Can we pause showings on Christmas Eve?” , just ask. We’re a team, and we’ll make sure your home is presented in the best way and your needs are respected.

(Feel free to post this on your fridge as a reminder while your home is being shown!)

Template: Email to Sellers about Holiday Showings

When you take a new listing in November/December or if you have an active listing entering the holiday period, it’s wise to send a friendly email outlining expectations and tips. Below is a template email you can customize and send to your seller clients to prep them for staging and showing etiquette during the holidays:

Subject: Preparing Your Home for Holiday Showings – A Few Tips 🎄

Dear [Seller Name],

I hope you’re doing well and enjoying the season! As we head deeper into the holidays, I wanted to share some tips and set expectations for showcasing your home during this time. The goal is to keep your property looking its best and ensure we don’t miss any motivated buyers who are out home-shopping in December.

  1. Keeping Decor Buyer-Friendly: Feel free to decorate for the holidays, but remember less is more. A beautifully simple tree, a wreath, or some lights can make the home feel inviting. Let’s avoid anything overly religious or personalized, so all buyers feel comfortable. Think winter cozy rather than holiday crazy. (I have a one-page checklist of decor do’s and don’ts attached for reference!)
  2. Home Safety & Tidiness: It’s important to maintain that “show-ready” look, even with the extra holiday items around. Please keep walkways clear of leaves, snow/ice (if we get any), and clutter. Secure any valuables and tuck personal items out of sight. If you’re baking or entertaining, just do a quick clean-up afterward so the house is ready for a short-notice showing. We want buyers to see a neat, cared-for home despite the festivities.
  3. Scheduling Showings Around Your Plans: I know you have family coming on [dates] and [any known events]. We’ll block those times out. Other than that, I encourage you to be as flexible as possible with showing requests, serious buyers will still be looking now, and we want to accommodate them. If a request comes during a less-than-ideal time, let’s discuss, oftentimes we can adjust by even an hour to make it work. I’ll always give you as much notice as I can.
  4. Pets: If you have any pets, let’s make a game plan so they don’t pose an issue. During showings, it’s ideal if [Dog] can go for a walk or visit a neighbor, and [Cat] can stay in a carrier or quiet room. This prevents any mishaps and ensures buyers aren’t distracted or uneasy.
  5. Ambiance: If a buyer is coming by late in the afternoon, it will likely be dark out. It helps to leave some lights on (indoors and out) when you know a showing is scheduled. A well-lit home is much more welcoming. Feel free to have soft music playing or a subtle scent (maybe some cinnamon or vanilla). Those touches can make buyers spend a little longer appreciating your home. I’ll take care of turning things off at the end if needed.

Lastly, I want to reassure you: it’s normal for showings to slow down a bit this time of year, but the ones we get are usually very motivated. We only need one buyer – and they might walk through your door next week amid the holiday season! I’ll keep you updated with any feedback we receive.

If you have any questions or worries about hosting showings during the holidays, please reach out. I’m here to help make this as smooth as possible, so you can enjoy the holidays while we continue marketing your wonderful home.

Thank you for your cooperation and trust. Let’s make your home shine for those year-end buyers!

Happy Holidays,

[Your Name]
REALTOR®, [Your Brokerage]
[Your Contact Info]

By proactively discussing these topics with your sellers, you’ll help them feel more prepared and less stressed about listing during the holidays. In my experience, sellers appreciate having a plan and knowing what to expect.  It builds trust that you’re on top of things. Plus, well-informed sellers are more likely to cooperate in keeping the home show-ready and accessible, which increases our chances of a successful sale.

In summary, a home on the market in December can absolutely still sell, often to buyers who need a home by year-end. With warm, neutral staging and courteous showing practices, we can present listings in their best light. A little extra planning (and perhaps an extra dash of pine-scented cheer) goes a long way. Here’s to turning holiday decorations into sold signs!

Wishing you all a joyous holiday season and many successful showings. Let’s finish the year strong!

Sincerely,
Dennis Riccio
President, Central Arizona Association of REALTORS®